Refund Policy

This Refund Policy governs the terms and conditions under which Elevate Bridge Innovations ("Company," "we," "us," or "our") provides refunds for our marketing consulting services. By engaging our services, you acknowledge and agree to the terms outlined in this policy.

1. Service-Based Refunds

Our marketing consulting services are custom and personalized based on your specific business needs. Due to the nature of consulting work, refunds for completed services are generally not provided. However, we may consider refunds under the following circumstances:

• Services were not delivered as agreed in the service contract
• Mutual agreement to terminate services before work begins
• Failure to meet specified deliverables within agreed timelines
• Breach of contract by the Company

2. Pre-Payment Refunds

If you have made a pre-payment for services that have not yet begun, you may be eligible for a refund under the following conditions:

• Cancellation requested more than 14 days before the start of services
• Mutual agreement to cancel the engagement
• Company's failure to commence services within the agreed timeframe

Pre-payment refunds will be processed within 30 days of cancellation request, minus any administrative fees.

3. Partial Service Completion

If services have begun but are terminated early, refunds may be considered on a pro-rated basis for unused portions of pre-paid services. The amount of any potential refund will be calculated based on the percentage of services not yet delivered.

4. Money-Back Guarantee

Certain service packages may include a money-back guarantee as specified in individual service agreements. If such guarantee applies, the terms and conditions will be clearly outlined in your service contract, including:

• Qualifying conditions for the guarantee
• Timeframe for guarantee claims
• Process for requesting a guarantee refund

5. Refund Request Process

To request a refund, you must:

1. Submit a written request to our support team within 30 days of the service completion or issue discovery
2. Provide detailed information about the reason for the refund request
3. Include any relevant documentation or evidence supporting your claim
4. Cooperate with our investigation process if required

6. Non-Refundable Items

The following items and services are generally non-refundable:

• Completed consulting hours and deliverables
• Third-party costs and expenses already incurred
• Custom research or analysis already performed
• Services that have been fully delivered
• Administrative fees and processing costs

7. Investigation Period

All refund requests will be investigated within 14 business days of receipt. We will review the circumstances of your request and determine eligibility based on this policy and your service agreement. You will be notified of our decision in writing.

8. Processing Time

If a refund is approved, the refund will be processed using the same payment method used for the original transaction. Processing times may vary depending on your financial institution but typically take 5-10 business days.

9. Dispute Resolution

If you disagree with our refund decision, you may request a review by our management team. Any disputes regarding refunds will be resolved in accordance with our Terms of Service and applicable law.

10. Changes to Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued engagement with our services constitutes acceptance of any modified terms.

Effective Date: This Refund Policy is effective as of December 8, 2025.